Frequently Asked Questions
No duties or taxes are collected at the door as we are a Canadian online retailer.
You’ll receive information on shipping once your order has been placed. For specific information on shipping times across the world, please contact us at service@tbsbikeparts.com. If you are located in the Okanagan area, your order will usually take 1-2 business days.
At this time we do not offer any sponsorships or grassroots programs. This is something we may look into for the 2024 season.
Yes, we can ship globally. We ask that you send exactly what you want to order and your full shipping address to service@tbsbikeparts.com so we can get an accurate shipping quote.
For international orders we only accept PayPal as a method of payment.
All orders are shipped via Canada Post. They are very reliable and provide a tracking number. For USA orders we use USPS.
If you see on the product page the “Add to Cart” button then yes, it’s in stock. We only show products that are in stock and ready to be shipped out. If you are wanting a large quantity of something please contact us to make sure we have enough stock.
If we’ve let you know that we’ve refunded you, don’t worry it’s on its way! If you’ve paid by PayPal your funds will have been refunded to your PayPal account.
Refunds to credit cards can take up to five banking days to appear in your account.
Please contact service@tbsbikeparts.com for any technical questions and we will get back to you in a timely manner. Or you can always use the “ask a question” form at the bottom of this page.
Unfortunately at this time we do not have a physical storefront in the Kelowna area. However, we do offer free shipping on all orders over $149. We are looking into storefront opportunities as our business continues to expand.
Yes, TBS offers wholesale pricing on a deal per deal basis. Please contact service@tbsbikeparts.com and we can discuss further.
No, we offer the best possible price right off the bat. The best way to keep up to date on any sales we may have is to follow us on Facebook, Instagram, and to sign up to our monthly newsletter.
Yes, we will price match any retailer within Canada. The product does need to be in stock.
