Do I have to pay any duties or taxes when my order arrives?+
No duties or taxes are collected at the door as we are a Canadian online retailer.
How fast will my order arrive?+
You'll receive information on shipping once your order has been placed. For specific information on shipping times across the world, please contact us at firstname.lastname@example.org. If you are located in the Okanagan area, your order will usually take 1-2 business days.
Will you sponsor me?+
At this time we do not offer any sponsorships or grassroots programs. This is something we may look into for the 2020 season.
Do you ship internationally?+
Yes, we can ship globally. We ask that you send exactly what you want to order and your full shipping address to email@example.com so we can get an accurate shipping quote. For international orders we only accept PayPal as a method of payment.
Who do you ship with?+
All orders are shipped via Canada Post. They are very reliable and provide a tracking number. For USA orders we use USPS.
Is an item in stock?+
If you see on the product page the "Add to Cart" button then yes, it's in stock. We only show products that are in stock and ready to be shipped out. If you are wanting a large quantity of something please contact us to make sure we have enough stock.
Why has my refund not shown up in my bank account?+
If we've let you know that we've refunded you, don't worry it's on its way! If you've paid by PayPal your funds will have been refunded to your PayPal account. Refunds to credit cards can take up to five banking days to appear in your account.
Who do I contact if I have a technical question?+
Please contact firstname.lastname@example.org for any technical questions and we will get back to you in a timely manner. Or you can always use the "ask a question" form at the bottom of this page.
Does TBS have a storefront in Kelowna?+
Unfortunately at this time we do not have a physical storefront in the Kelowna area. However, we do offer free shipping on all orders over $149. We are looking into storefront opportunities as our business continues to expand.
Can I get a discount if I buy in bulk?+
Yes, TBS offers wholesale pricing on a deal per deal basis. Please contact email@example.com and we can discuss further.